01. Introduction

02. Quotations

• All quotations are valid for 15 days unless otherwise stated.
• Prices are subject to applicable taxes (GST).
• Prices may change due to manufacturer revisions or market conditions before order confirmation.

03. Orders

• Purchase Orders (POs) should be issued in writing by email or other approved communication.
• Orders are confirmed only after acceptance by OneSource.
• Special-order or customized items cannot be cancelled once procurement has started.

04. Payment Terms

• Standard payment terms are as agreed in the quotation or purchase order.
• Overdue invoices may attract interest were permitted by applicable law.
• OneSource may suspend further supplies if payments remain overdue.

05. Delivery

• Delivery timelines are estimates and may vary based on supplier availability and logistics.
• Risk in the goods passes to the customer upon delivery.
• Customers should inspect goods at the time of receipt and report shortages or visible damage within 48 hours.

06. Returns & Replacements

• Returns require prior approval from OneSource.
• Products damaged due to misuse, improper storage, or unauthorized modification are not eligible for return.
• Manufacturer warranty terms apply where applicable.

07. Warranty

• Warranty is limited to the manufacturer's warranty, unless otherwise agreed in writing.
• OneSource is not responsible for indirect or consequential losses arising from product use.

08. Product Availability

• Product availability is subject to stock.
• OneSource reserves the right to substitute equivalent products of equal or better quality if necessary.

09. Intellectual Property

All logos, trademarks, catalogues, and documents remain the property of their respective owners. No content may be reproduced without written permission.

10. Confidentiality

Both parties agree to maintain the confidentiality of business information exchanged during the course of the business relationship.

11. Limitation of Liability

12. Force Majeure

OneSource shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, transportation disruptions, government actions, labour disputes, or supplier failures.